Refund & Return Policy — Lifeoro

At Lifeoro, we want you to love what you ordered. If something isn't quite right, you can request a return in line with the policy below.

Return Period

You have 14 days from the date you receive your order to request a return, in accordance with EU consumer protection standards.

Items must be returned in their original condition — unworn, unwashed, and, where applicable, with the original tags attached.

How to Start a Return

To register a return, contact our customer service team by email:

Email: help@lifeoro.com

Please include your order number and the reason for your return. Our team will reply with return instructions and the correct return address for your order.

Please do not send a return without contacting us first — returns sent to an unconfirmed address may not be traceable and cannot be refunded.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item you received is defective, damaged, or incorrect — in that case, we cover the return cost and prioritize your replacement or refund.

Return Address

Your return address is provided by our customer service team when your return is registered, as it depends on the fulfillment center that shipped your order. Always wait for confirmation before sending anything back.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 10 business days, and in any case no later than 14 days after we receive the return. The purchase amount is refunded to the original payment method used at checkout.

Please note that the time it takes for a returned item to reach our facility varies depending on your location and carrier. Your refund is processed after the return has been received and inspected.

Exchanges

We accept exchanges for a different size or color of the same item, subject to availability. If you'd like to exchange, contact customer service before returning your item so we can reserve the replacement.

Order Cancellation

Orders can be cancelled free of charge within 1 hour of being placed — email help@lifeoro.com with your order number as soon as possible. After this window, your order may already be processing with our fulfillment partner and can no longer be cancelled before shipment. If your order has already shipped, you can still return it under the standard return process above once it arrives.

Your Statutory Rights

Nothing in this policy limits your statutory rights as a consumer, including your 14-day right of withdrawal under EU law and your legal guarantee rights in the case of faulty or non-conforming products. See our Terms of Service for full details.

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Contact Information

This online store is operated by: Lifeoro Team

Email: help@lifeoro.com

Customer Service: Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). We aim to respond to all inquiries within 24 hours on business days.